This Refund Policy explains how refunds are handled for purchases made through PRO HANDWOLF BUILDER LIMITED.
Please read this page carefully before placing an order.
1. General Refund Terms
We want every customer to have a clear and reliable shopping experience. If you believe there is an issue with your order, please contact us as soon as possible so we can review the matter.
Refunds may be issued when an item is returned in accordance with this policy, or where a valid issue is confirmed after review.
2. Refund Request Window
Refund requests must normally be submitted within 14 days of delivery.
To request a refund, please contact us at:
Email: 111111@outlook.com
Phone: 111111
Please include:
- Order number
- Full name
- Item name
- Reason for the request
- Photos where relevant
3. Eligible Refunds
A refund may be considered if:
- The item is damaged on arrival
- The item received is incorrect
- The item has a confirmed fault
- The item is returned in line with our Returns Policy
- The order is cancelled before dispatch, where applicable
4. Non-Refundable Situations
Refunds are generally not available in the following situations:
- The item has been used, fitted, or altered
- The item is returned without original packaging where packaging is required for resale
- The request is made outside the stated time frame
- The issue was caused by incorrect installation or misuse
- The item was purchased under a clearly stated final-sale or non-returnable condition
5. Return Requirement
Where a refund depends on a physical return, the item must be sent back in acceptable condition for inspection.
Unless the item is faulty, damaged, or sent in error, return postage costs may be the responsibility of the customer.
6. Refund Process
Once we receive your request, we may ask for supporting information before approving the claim.
If a return is required, the refund process will begin after the item has been received and checked.
Approved refunds are normally issued to the original payment method.
7. Processing Time
After approval, refunds are usually processed within 5–10 working days.
The time it takes for the refund to appear in your account may depend on your bank or card provider.
8. Partial Refunds
In some cases, a partial refund may be offered if:
- Only part of the order is affected
- The returned item is not in its original condition
- Some components or packaging are missing
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been dispatched may not be cancelled, and may need to follow the return process after delivery.
10. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us promptly with clear photos and your order number. We will review the case and confirm the next step.
11. Refund Method
Refunds are generally made back to the original payment method used at checkout. If this is not possible, we will contact you to discuss an alternative method.
12. Contact Details
For any refund-related question, please contact:
PRO HANDWOLF BUILDER LIMITED
Email: 111111@outlook.com
Phone: 111111